Our Commitment
At Trinity Education, we understand that you trust us with information that is both personal and important. Protecting that information is fundamental to the trust our students and parents place in us.
This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices available to you.
Trinity Education is incorporated in the Socialist Republic of Vietnam and provides online educational services to students around the world. We are committed to processing personal data responsibly, transparently, and securely in accordance with applicable Vietnamese laws and recognised international good practice.
Who we are
Trinity Education is an education consultancy providing online tutoring, university admissions guidance, mentoring and related educational services.
Registered office: (To be added)
Business registration number: (To be added)
Website: https://trinityeducation.vn
For any questions regarding this Privacy Policy or the way we process personal information, please contact:
Email: (To be added)
What Personal Data We Collect
The personal information we collect depends on how you interact with Trinity Education.
Information You Provide
This may include:
- Name
- Date of birth
- Nationality
- Email address
- Telephone number
- WhatsApp or Zalo contact details
- Current school or educational institution
- Academic year
- Subjects studied
- University aspirations
- Examination board
- Parent or guardian contact information
- Any other information you choose to provide when contacting us
Educational Information
Where you become a student of Trinity Education, we may also collect information necessary to deliver our educational services, including:
- Lesson schedules
- Attendance records
- Lesson notes
- Homework submissions
- Progress reports
- Academic goals
- Mock interview feedback
- Admissions application documents where you ask us to review them
Communications
We may retain records of communications including:
- Emails
- Contact form submissions
- WhatsApp/Zalo messages
- Online meeting invitations
- Feedback forms
- Customer support enquiries.
These records help us provide our services effectively and maintain continuity of communication.
Website Information
When you visit our website, certain technical information may be collected automatically, including:
- Browser type
- Operating system
- IP address
- Approximate geographic location
- Pages visited
- Referral source
- Date and time of your visit
This information is generally used to improve website performance and user experience.
How We Use Your Personal Information
We use personal information only where reasonably necessary to:
- Respond to enquiries
- Arrange consultations
- Deliver tutoring and educational services
- Communicate with students and parents
- Schedule lessons
- Monitor academic progress
- Improve our services
- Administer payments
- Maintain business records
- Comply with legal obligations
We do not sell or rent personal information to third parties.
Communications from Trinity Education
Trinity Education may contact students, parents or legal guardians regarding enquiries, consultations, lessons, invoices, scheduling, safeguarding matters, academic progress and other administrative issues necessary to provide our educational services.
Where you have chosen to receive them, we may also send newsletters, educational updates, announcements about new services or other marketing communications. You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Service-related communications are considered an essential part of delivering our educational services and may continue even if you choose not to receive marketing communications.
Children’s Personal Data
Many of our students are under the age of 18.
We recognise that the personal information of children and young people requires additional care and protection.
Where appropriate, Trinity Education communicates with parents or legal guardians regarding lesson arrangements, academic progress, safeguarding matters and administrative issues.
Where required by applicable law, we seek the consent of a parent or legal guardian before processing a child’s personal information.
Student Success Stories, Testimonials and Marketing
We are proud to celebrate the achievements of our students.
From time to time, we may invite students or their parents or guardians to share their experiences of working with Trinity Education. This may include testimonials, university offers, examination results, photographs, videos or other success stories for publication on our website, social media channels or other marketing materials.
We will only publish personal information for promotional purposes where we have obtained the appropriate consent.
Depending on the circumstances, this may include consent to publish:
- The student’s name
- First name only
- Initials
- Photograph or video
- Academic achievements or examination results
- University offers or admissions outcomes
- Testimonial or personal story
Participation is entirely voluntary. Choosing not to provide consent will not affect the educational services we provide.
Consent for promotional use may be withdrawn at any time by contacting us. Where reasonably practicable, we will remove the relevant content from future publications and our digital platforms within a reasonable period.
Contact Forms
When you submit an enquiry through our website, we collect the information you choose to provide, such as your name, email address, telephone number, school and any additional details included in your message.
We use this information solely to respond to your enquiry and determine how we may be able to assist you.
Unless you have expressly agreed otherwise, enquiry information is not used for marketing purposes.
Cookies
Our website uses cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember your preferences
- Maintain website security
- Improve website performance
- Understand how visitors use our website
- Support website analytics
Depending on the services we use, cookies may be placed by WordPress, Cloudflare, analytics providers or other trusted service providers.
Most web browsers allow you to disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
Website Analytics
We may use website analytics tools to understand how visitors use our website and identify opportunities to improve our services.
Analytics information is generally collected in aggregated or anonymised form and is not intended to identify individual visitors.
Any analytics providers we use process information in accordance with their own privacy policies.
Who We Share Your Information With
We share personal information only where reasonably necessary to deliver our services or operate our business.
This may include trusted service providers such as:
- Video conferencing platforms
- Cloud storage providers
- Website hosting providers
- Email providers
- Scheduling platforms
- Payment processors
These providers receive only the information necessary to perform their services on our behalf.
We do not sell personal information to advertisers or unrelated third parties.
We may disclose information where required by applicable law or where necessary to protect the rights, safety or wellbeing of our students or others.
Information We Receive from Third Parties
In some circumstances, we may receive personal information from:
- Parents or guardians
- Educational consultants
- Schools
- Tutors
- Other authorised representatives acting on behalf of a student
We use this information only for legitimate educational purposes and in accordance with this Privacy Policy.
International Transfers of Personal Information
As an international education provider, Trinity Education works with students, tutors and service providers located in different countries.
This may include transferring information to tutors or trusted service providers located outside Vietnam where necessary to deliver our educational services.
Where such transfers occur, we take reasonable measures to ensure personal information continues to receive an appropriate level of protection.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary.
Typical retention periods include:
| Information | Typical Retention Period |
|---|---|
| General enquiries | Up to 12 months |
| Student records | Up to 5 years after services conclude |
| Financial records | As required by applicable law |
| Website analytics | According to the analytics provider’s retention settings |
Where information is no longer required, we securely delete or anonymise it where reasonably practicable.
How We Protect Your Information
We implement reasonable technical and organisational safeguards designed to protect personal information.
These may include:
- Secure passwords and authentication
- Access controls
- Encrypted communications where appropriate
- Reputable cloud service providers
- Limiting access to authorised personnel only
- Periodic review of our information security practices
Although no online system can ever be completely secure, we continually seek to maintain safeguards proportionate to the nature of our services.
Data Breach Procedures
Trinity Education maintains procedures for identifying, investigating and responding to suspected personal data breaches.
Where required by applicable law, we will notify affected individuals and the relevant authorities within the applicable legal timeframe.
Automated Decision-Making
Trinity Education does not make decisions that produce legal or similarly significant effects solely through automated processing of personal information.
Educational decisions, admissions consulting and tutoring services are always reviewed by members of our team.
Your Rights
Subject to applicable law, you may request to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent where consent forms the basis of processing
- Request the deletion of information that is no longer required
To exercise these rights, please contact us.
We will respond within a reasonable period and in accordance with applicable law.
Third-Party Websites
Our website may contain links to external websites for your convenience.
Trinity Education is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.
The latest version will always be published on this page, together with the date of the most recent revision.
Last revised: 11 July 2026